3 Simple Easy Steps

How It Works

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How It Works

3 Simple Easy Steps

AutoVocity Transport has simplified the vehicle shipping process into 3 easy steps.

  • 1.

    Get A Quote

    Our First Step

    There are two easy ways to get a Auto Shipping quote - Online or by phone. To receive an instant online quote, complete the quote request form or if you prefer to receive your quote by phone, you can speak with a transport specialist by calling (888) 971-1934.

  • 2.

    Book Your Order

    Secure Reservation System

    After receiving your quote you will be given the option to book your order using our secure online reservation system available 24 hours a day which makes booking your shipment quick and easy.

    Convenient Payment Options:

    • Partial Payment - with this option a partial payment is due at time of placing your order and you pay the balance at time of pickup or delivery. Please keep in mind the balance must be paid in cash or certified funds.
    • Full Payment - with this option you can pay the full amount by credit card at time of placing your order and not have to worry about paying the balance on pickup or delivery.

    If you prefer to book by phone, you can speak with a transport specialist by calling
    (888) 971-1934

  • 3.

    Pickup and Delivery

    Schedule a Date

    Once we have scheduled your vehicle for pickup or delivery. We will contact you immediately with your pickup and delivery date normally 24 hours in advance. Next, the driver will contact you 2 hours prior to pickup or delivery providing you with an estimated time of arrival.

    • Upon pickup the driver will conduct a vehicle inspection recording if any existing external damage on a Bill of Lading such as pre-existing scratches, dents or other damage.
    • On the bill of lading (inspection report) form there is an image of the vehicle. The truck driver marks all pre-existing damages in the correct area of the image.
    • Both the truck driver and you sign the document and each must keep a copy of it.
    • At the time of delivery, the truck driver must allow you to carefully inspect your vehicle again.
    • If there are any NEW scratches, dents or other damages to your vehicle you MUST mark them on the bill of lading in the proper area of the image and write down in the field for exceptions/comments an exact description of the NEW damage.
    • Only AFTER the inspection, both the truck driver and you should sign the document and each must keep a copy of it.
    • After the inspection, if there is a balance due for your shipment, legally you still must pay the trucker even if there is an issue with the vehicle. An insurance claim and payment of freight charges are two entirely different transactions.

Damages are not an expected part of the shipping process, but they can happen. In the event they do, properly filling out the Bill of Lading (inspection report) can save you a lot of time and stress and can help ensure a successful insurance claim. At the time of delivery, if there is a disagreement or the trucker insists that the process is done differently, please call AutoVocity Transport so we can assist you at (888) 971-1934.

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Client satisfaction performed via our Auto, Express, Enclosed, Motorcycle and Inoperable Shipping Services.

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Frequently Asked Questions about our transportation process

The average shipping time depends on the distance your car is traveling. The time frame breaks down to pickup window and delivery time.

The pickup window in general is 1-5 business days from the date the vehicle is ready to be shipped. Be aware that it may take longer to get a trucker assigned if the pickup location is in a rural or remote area.

The delivery time after pick up depends on the distance your vehicle is traveling

This is the date your vehicle is ready to be shipped (loaded). However, this is not necessarily the exact pick up date. Depending on truck availability at that particular time, we may be able to assign a truck to load your vehicle on your 'First Available Shipping Date.' If we cannot pick it up that day, it should be within our usual pick up window of 1-5 business days starting from that date.

After a truck has been assigned/dispatched, we will email you a "dispatch notification" and call you with the estimated pick up and delivery date along with the trucker's phone number. The trucker usually calls a few hours ahead of pickup and delivery to notify you of his approximate arrival at your address.

You can choose to pay the full amount or you can pay the partial payment. Using any major credit card. If you choose to pay the partial payment. The balance must be paid on delivery in cash or certified funds. At time of booking your order you will be informed of the partial payment which is a partial payment of your total cost.

If you cancel your order before a truck is assigned to ship your car, your payment or deposit will be refunded in full. However, if you decide to cancel the order after a truck has been assigned to that order, you will be charged a cancellation fee. Which is clearly listed in our terms and conditions.

It is best to book at least two weeks before your 'First Available Shipping Date.' Due to changing market conditions, we can only accept orders for up to 30 days before your 'First Available Shipping Date.'

At pick up or delivery either you or someone you choose, over the age of 18, can release or receive the vehicle for you.

Tracking of your vehicle is done by phone and/or email during business hours.

Yes, you can change your 'First Available Shipping Date' before a trucker is assigned/dispatched to your order.

This means that the car transporters will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.

Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection.

Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.

Yes, we can transport inoperable vehicles, but it must roll (no flat tires), brake and steer. If the car does not roll or steer we can still transport it, but there must be a forklift provided at pickup and delivery. In addition, it's easier if the vehicle is located in an open area that is easily accessible by a big truck.

Yes, we can. However, you must call for a customized quote. The price from our online quote calculator is based on a standard, non-modified (factory) version of the make and model selected.

In general, you are not allowed to have personal items loaded in your vehicle while it is in transit on a car carrier moving across state lines. However, having only one suitcase OR box in the trunk is not an issue. Exceptions may apply. All personal items are subject to driver's discretion and may incur an extra fee.

Yes, your vehicle is fully insured during transport- from the moment it gets loaded onto the truck, to the moment it is taken off. The carrier's insurance covers at least $100,000. Any personal items left in the vehicle are not insured.

At delivery, the car transporters will present you with a Bill of Lading/Condition report. If there are any damages:
Mark them down on the Bill of Lading/Condition report in the appropriate section at delivery.
Take pictures.
Contact our company to request the Certificate of Insurance.
File a claim.

Yes, you should have some gasoline in the vehicle's tank. Preferably 1/4 of the tank.

Make sure the car has a clean exterior so the trucker can make a proper inspection of any existing scratches or dings. Empty it of personal belongings. Remove all loose parts attached to the body, any non-permanent luggage, bike or ski racks.

No. Your vehicle will be driven only for loading and unloading on the car carrier. You can note your mileage on the Bill of Lading/Condition Report at the time of pick up.

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